Frequently Asked Questions

How do I update my contact information or make any changes to my account?

All account changes must be processed through our corporate office. All changes will be made in our master database, which will update your online account. This ensures that the correct information is always up to date. Please email shop@pineapparel.com or call (910) 673-7463 with any changes to email, phone numbers, billing or shipping addresses, contact name or business name.

I can't remember my password. What do I do?

Select Forgot Password on the login page. Enter your email and select Recover. An email will be sent to the email we have on file with a link for you to change your password. If the email we have on file doesn't match what you are using, please contact the corporate office so we can update it. Email shop@pineapparel.com or call (910) 673-7463

Do you have a minimum order amount requirement?

Nope! We do not have order total minimums, however each item may have various Minimum Order Quantities (MOQ). Orders leave our warehouse within 1-2 business days.

What is the best way to place an order?

We always accept online orders, but for a personal shopping experience please contact us so we can send you our Sales Rep in your region!

Will I get an order confirmation?

Yes, you will receive an order confirmation email right after completing your order. You will also receive an email with tracking number. Please contact us if anything appears wrong or missing in your emails.

What type of payments do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, Affirm and Sezzle. All of our customer and order information is gathered through secured web pages and the data is also encrypted.

How much is shipping?

Shipping rates will vary depending upon the number of products in your order and the location of your shipping address. We receive volume pricing with a shipping carrier and we are able to pass our savings on to our great customers.

When do products ship out?

Warehouse/Office hours are Monday – Friday 9am to 5pm ET. Products will ship out Monday through Friday. Please note orders will not be sent out on Saturdays or Sundays.

Where do products ship from?

All products ship from our warehouse in Seven Lakes, North Carolina. Depending on your location you should receive your order within 1-5 business days.
*Please note: We are unable to ship to P.O. Boxes.

I have my own UPS/FedEx account. Can I use that for shipping?

Yup! At the checkout page where it asks you to pick a shipping option select Pick Up and then enter in the notes your shipping account information. If you have any issues, please contact our shipping department at 910-673-2658

What is your Return Policy?

Pine Apparel has served the fashion industry since 1985. We celebrate our customer service legacy and proudly warranty our products against unacceptable workmanship. Returns are only considered for unworn merchandise in original packaging with hang tags still attached. Customer dislikes, minor fabric imperfections/picks and minimal soiling do not constitute a return. Return requests beyond 5 days from receipt of the product are not eligible.

Return requests are made through PineApparel.com. Go to the bottom of the home page and click on Return Request Form. The following details are required to properly process your request: invoice number, style number, color, size, description of defect and a picture of the defective area of garment. Return requests will be evaluated, if approved a return label will be emailed to you or we will issue a credit. Approved returns not received within 15 days are deemed expired.

We appreciate the opportunity to service your fashion needs.
ALL SALES FINAL - 25% RESTOCKING FEE - $25 RETURN CHECK FEE
Updated December 2021

CLICK FOR RETURN AUTHORIZATION FORM

What is your Privacy Policy?

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

What is your Security Policy?

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

How long does it take to be approved for an account?

You will receive a response within 24 hours of registering (excluding Saturday and Sunday). Please note you won't have access to prices until you are approved.

Any questions on your status please email shop@pineapparel.com.
Accounts who register over the weekend and wish to place an immediate order may contact the Sales Representative in their region to place that order.

Do you accept Net 30 Payments?

If you are already registered for a Net30 agreement with Pine Apparel please create your order and select "Net 30" at checkout.
If you have any questions about your status please contact customer service, customerservice@pineapparel.com.
***We are currently not accepting new Net30 accounts.***

Want to start a new Net30 account? Try Sezzle, Affirm, or PayPal!

Can we use your images for marketing?

Absolutely!